Warranty Policy

At promachinerysupply, we want customers to receive products in the condition and with the specifications described when purchased.

Product Warranty

Warranty coverage, where applicable, may vary by product or manufacturer. Any specific warranty supplied with a product will be described on the applicable product page or in documentation supplied with the product.

Unless a specific warranty period is expressly stated for a product, customers should not assume that an additional commercial warranty is included beyond rights available under applicable law and our return policy.

Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

We may request your order number, photographs, videos, or other reasonable information necessary to evaluate the problem.

Warranty Exclusions

Unless otherwise covered by a specific product warranty, coverage generally does not apply to damage resulting from:

• Misuse or improper operation
• Incorrect installation
• Unauthorized modification or repair
• Accidents or external damage
• Failure to follow product instructions
• Normal wear and tear

How to Request Assistance

Contact us with your order information and a description of the issue. We will review the request and provide instructions based on the product and circumstances.

30-Day Returns

Our warranty information is separate from our return policy. Eligible products may be returned within 30 days of delivery according to our Refund & Return Policy.