Helpful Information
Frequently Asked Questions
Helpful answers about ordering, shipping, returns, payments, and your privacy.
How long does delivery take?
Our estimated delivery timeframe is 7–14 business days. Delivery estimates can be affected by carrier delays, weather, holidays, product availability, and destination.
Where do you ship?
We serve customers in the United States. Availability for a specific product and destination is confirmed during ordering and checkout.
How much does shipping cost?
Any applicable shipping charges are displayed during checkout before you place your order, so you can review the complete order total first.
Can I track my order?
When tracking information is available, it is provided after your order has been dispatched. Please allow time for the carrier’s tracking system to update.
What if my shipping address is incorrect?
Contact us as soon as possible. We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.
What is your return period?
Eligible purchases may be returned within 30 days of delivery. Returned items must be unused, in the same condition received, and include applicable original packaging, accessories, components, and manuals.
What if my product arrives damaged, defective, or incorrect?
Please contact us as soon as possible with your order details and photographs showing the issue. We will review the request and provide the appropriate instructions.
How are approved refunds issued?
After a returned item is received and inspected, approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.
Can I cancel an order?
Contact us as soon as possible if you need to cancel. If the order has not been processed or shipped, we will make reasonable efforts to cancel it. Orders already in fulfillment or transit may need to follow the return process.
How are orders and payments processed?
Orders are subject to successful payment authorization, product availability, and verification when necessary. Payment information is processed by the payment methods and providers available at checkout.
How is my personal information used?
We use information needed to process orders, arrange delivery, provide updates, respond to support requests, prevent unauthorized transactions, and operate the store. Please see our Privacy Policy for full details.
How can I contact promachinerysupply?
For order, shipping, return, or policy questions, call +1 (561) 629-1541 or email support@promachinerysupply.com.